Refund policy

We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, with a receipt or proof of purchase. To start a return, email us at support@pathpharm.com. Approved returns should be sent to: Path Pharm 1 Keyes Ct #1, Vaughan, ON L4H 4V6. Items sent back without first requesting a return can't be accepted.

Damages and defects
Please inspect your order on arrival and contact us right away if an item is defective, damaged, or incorrect so we can make it right. Our devices are covered by a 2-year warranty against manufacturing defects once registered. 

Non-returnable items
For health and hygiene reasons, certain opened personal-health items may not be eligible for return unless they are defective. Gift cards and final-sale items are non-returnable. If you're unsure about a specific item, just ask.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at support@pathpharm.com.